Terms of service
1.1 - SELLER
Title: Akal Batu Tekstil Ambalaj A.Ş.
Address: Bahcelievler Mah. Ankara Cad. NO: 151
Golbasi / ANKARA
*Our consumers will forward all their requests and complaints to the institution whose information is explained above.
1.2 - BUYER
The person who is a member of the akalbatu.com shopping site as a customer.
Address and contact information used while members shall prevail.
ARTICLE 2 - SUBJECT
The subject of this contract is in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts, regarding the sale and delivery of the product, whose qualities and sales price are specified below, which the BUYER has ordered electronically from the akalbatu.com website belonging to the SELLER. determining the rights and obligations of the parties.
ARTICLE 3- THE PRODUCT SUBJECT TO THE AGREEMENT
It consists of the type, quantity, brand/model, color, number of goods/products/services, sales price, payment method, information at the time the order is finalized.
ARTICLE 4- GENERAL PROVISIONS
4.1) The BUYER, on the favorahome.com website, preliminaries regarding the basic characteristics of the product subject to the contract, the sales price including all taxes and the payment method and the delivery and the costs of this will be borne by the BUYER, the time of delivery and the full trade name, full address and contact information of the SELLER. declares that he has read the information and has the knowledge and gives the necessary confirmation in the electronic environment.
BUYER; By confirming this contract electronically, it confirms that before the conclusion of the distance contracts, the address to be given by the Seller to the Consumer, the basic features of the ordered products, the price of the products including taxes, payment and delivery information are correct and complete.
4.2) The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated within the period specified in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period. Any shipping fee regarding the delivery shown in Article 3 will be borne by the BUYER and will be reflected under the name of "Shipping Fee" on the invoice for his order.
4.3) If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery.
4.4) The SELLER cannot be held responsible if the ordered product cannot be delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.5) The SELLER is responsible for the delivery of the contracted product in good condition, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
4.6) The SELLER may supply a different product with equal quality and price to the BUYER before the contractual performance obligation expires, provided that it is based on a justified reason.
4.7) If the SELLER fails to fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, the SELLER informs the consumer of this situation before the contractual performance obligation expires and may supply the BUYER with a different product of equal quality and price.
4.8) For the delivery of the product subject to the contract, the signed copy of this contract must be delivered to the SELLER and the price must be paid in the form of payment preferred by the BUYER. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
4.9) The BUYER accepts and undertakes that the credit card information he has defined in the system during shopping is correct, and that he bears all legal and penal liability arising from the use of this credit card. After the delivery of the product, if the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the BUYER by unauthorized persons, not due to the fault of the BUYER, provided that the product has been delivered to the BUYER within 3 days. It is obligatory to send it to the SELLER. In this case, the shipping costs belong to the BUYER. If the BUYER does not send the product back, in case the product price is not charged to the credit card for any reason or the product price is returned to the credit card, the product price will be transferred to the SELLER bank accounts without any warning.
4.10) If the SELLER cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its precedent, if any, and/or postpone the delivery time until the obstacle is removed. In case the BUYER cancels the order, the amount paid is paid to him in cash and in full within 10 days.
4.11) Points given to the customer by the SELLER through a campaign are valid for only one shopping. These points are non-refundable even if the product is returned.
In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 7 days after the order is canceled by the BUYER. Since the reflection of this amount on the BUYER's accounts after the return to the bank is entirely related to the bank transaction process, the BUYER may not be able to intervene in any way for the SELLER for possible delays and it may take an average of 2 to 3 weeks for the amount returned by the SELLER to the credit card to be reflected by the bank to the BUYER's account. already accepting.
ARTICLE 5- RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw without having to show any reason within 14 days from the delivery of the product subject to the contract to himself or the person/organization at the address indicated.
However, the product cannot be returned for the products, campaign and promotional products prepared, offered for sale and/or imported for certain days such as New Year's Day, holidays, mother's day; The BUYER accepts these conditions and carries out his shopping.
In order to exercise the right of withdrawal, the SELLER must be notified by fax or e-mail within 14 days and the product must not be used in accordance with the provisions of Article 6. If this right is exercised,
a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued)
b) Return form,
c) The products to be returned within 14 days must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any. The product price is returned to the BUYER within 10 days following the receipt of these documents to the SELLER.
The shipping cost of the product returned due to the right of withdrawal shall be borne by the SELLER in domestic orders and by the BUYER in international orders. The SELLER does not refund the shipping fee collected from the BUYER while selling the product.
When the product is returned to the SELLER, the original invoice submitted to the BUYER during the delivery of the product must also be returned (to ensure consistency in our accounting records). will not be carried out, the product will be sent back to the BUYER in the same way with a counter payment. On the invoice to be returned with the product, the phrase "return invoice" will be written and signed by the BUYER.
ARTICLE 6- PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL
By its nature; Returns are not accepted for disposable products, copyable software and programs, products that are rapidly deteriorating or that are likely to expire.
ARTICLE 7- DEBT DEBT
In case of default of the BUYER, the BUYER agrees to pay the loss and damage of the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER shall not be obliged to meet any claim for loss or damage.
ARTICLE 8- AUTHORIZED COURT
In the implementation of this Preliminary Information, Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and where the residence is located, up to the value announced by the Ministry of Industry and Trade.
The SELLER submits its applications regarding complaints and objections to the T.C. Within the monetary limits determined by the Ministry of Industry and Trade in December every year, the consumer can bring the problems to the arbitral tribunal or the consumer court in the place where he/she purchases the goods or services or where he/she resides. Information on the monetary limit is below:
Effective from 28/05/2014;
a) Pursuant to Article 68 of the Law on the Protection of Consumers numbered 6502, district consumer arbitration committees in disputes with a value below two thousand Turkish Liras, provincial consumer arbitration committees in disputes under three thousand Turkish Liras, and in provinces with metropolitan status, two thousand Turkish Liras and three It is obligatory to apply to the provincial consumer arbitration committees in disputes between one thousand Turkish Liras. No application can be made to consumer arbitration committees for disputes above these values.
b) In disputes over the specified value, an application must be made to the Consumer Court, and in places where there is no Consumer Court, an application must be made to the Civil Courts of First Instance as a Consumer Court.
This preliminary information is made for commercial purposes.
Please Note: Before signing the cargo report, please check if your cargo package is damaged due to transportation. If there is any damage to your cargo package for any reason, please return your cargo to the cargo officer without signing any documents related to the delivery. Your new products will be sent by us immediately. akalbatu.com is not responsible for the damage or deficiency of the products in the case of receiving the products with damaged cargo packages.
*All of these terms and conditions are subject to Turkish Law.